FREQUENTLY ASKED QUESTIONS
SHIPPING & RETURNS
What's your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How do I return an item?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@getsunkissed.com. If your return is accepted, if you're located in USA - we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Please note: All returned items must be unopened in their original condition.
For international orders please email us and we will provide a return address depending on your location. The customer is responsible for the return shipping charges for all international orders.
What's your shipping policy?
We offer free standard shipping on all US orders, for other destinations please see your shipping rate calculated at checkout.
Do you ship worldwide?
Yes we do!
TOWEL CARE
Why do I need to soak my towels before using them
Natural cotton needs to be trained to be absorbent. By soaking the towels, you are giving the cotton a jumpstart that is equivalent to repeated washings. After that, each machine wash will make them softer and more absorbent.
Why don't I need to put fabric conditioner on the towel?
Fabric conditioners actually coat the natural fibers making them less absorbent! Your towels may smell great but over time, you are stopping the fibers from doing their work.
What should I use instead of bleach to keep white towels white?
Bleach tends to strip natural fibers of their natural oils, making them feel dry and brittle. Try using 1 tablespoon of vinegar and 1 teaspoon of baking soda in the wash instead. This is great for stain-removal as well.
Should I choose a tight or loose weave?
Although all of our towels are durable and sand resistant, tighter weave will definitely be much more sand resistant. If you will be using your towel primarily as a beach towel, we would recommend going with a tighter weave to avoid having sand get through (Stonewashed, Striped). That being said, we have many customers who buy looser weaves for the beach and find that the minimal amount of sand that goes through is not bothersome. It really just comes down to a matter of preference.
Customers who are buying their towel to be used primarily as a throw, by the pool, as a shawl or scarf tend to gravitate more towards the looser weaves due to the softer feeling and the beautifully complex patterns (Traditional, Tye Dye).